Return/Replacement Policy

Effective Date: September 8, 2026

We want you to love your purchase from Astromall, the marketplace of Aaryawart Astroworld (operated by Aaryawart Astroworld Private Limited) for astrology products and Hindu puja items (such as rudraksha, malas, gemstone bracelets, yantras, murtis/idols, and puja samagri). If something isn’t right, here’s how our returns and replacements work.

1. Return Window

You may request a return or replacement within 7 days of delivery for most products. Some product categories may have a different window, which will be clearly mentioned on the product page.

2. Eligibility Conditions

To be eligible for a return or replacement, items must be:

• Unused, unworn, and in the same condition you received them.
• In the original packaging, with all tags, certificates (for example, lab or authenticity certificates), pouches, and accessories included.
• Not energized, consecrated, or ritually used at your request.

3. Reasons for Return or Replacement

You can request a return/replacement if:

• The product received is damaged or defective.
• You received the wrong item or an incomplete order.
• The product significantly differs from its description or images (for example, size, mukhi count, or material).
• You changed your mind (change-of-mind returns are accepted for unused items within the return window; return shipping is borne by the customer in this case).

4. Non-Returnable Items

The following categories cannot be returned or replaced, except in the case of damage or defect on arrival:

• Customized, engraved, or made-to-order items.
• Items energized/consecrated on request.
• Personal care and consumable items (for example, incense, oils, or perishable puja samagri).
• Puja bookings and astrology consultations, which are governed by our Refund Policy rather than this Return/Replacement Policy.
• Gift cards.

5. How to Request a Return or Replacement

Email us at support@aaryawartastroworld.com, call +91-9253999085, or raise a request from your account’s Order History within the return window, quoting your order number, the reason for return, and photos of the product (required for damage/defect claims). Our team will review your request and share pickup or drop-off instructions within 24–48 hours.

6. Inspection and Approval

Once we receive the returned item, it will be inspected within 3–5 business days. You will be notified of the approval or rejection of your return. Approved returns proceed to a refund (per our Refund Policy) or a replacement, as chosen at the time of request.

7. Replacement Timelines

Approved replacements are shipped within 5–7 business days of the returned item passing inspection, subject to stock availability. If the item is out of stock, we will offer a refund instead.

8. Damaged or Defective Items on Arrival

Please inspect your order upon delivery. If an item arrives damaged, defective, or incorrect, notify us within 48 hours of delivery with photos/videos of the product and packaging so we can arrange a free replacement or full refund, including return shipping costs.

9. Return Shipping Costs

For damaged, defective, wrong, or incomplete items, we bear the cost of return shipping. For change-of-mind returns, the customer is responsible for return shipping costs unless otherwise stated.

10. Marketplace Vendors

Products on Astromall are fulfilled by multiple vendors. All returns and replacements are coordinated through our platform to ensure a consistent experience, regardless of which vendor fulfilled your order.

11. Contact Us

For help with a return or replacement, reach out to us at support@aaryawartastroworld.com or call +91-9253999085.