Refund Policy
Effective Date: September 8, 2026
At Aaryawart Astroworld (Astromall), operated by Aaryawart Astroworld Private Limited, we want you to be completely satisfied with your purchase of astrology products and Hindu puja items (such as rudraksha, malas, gemstone bracelets, yantras, murtis/idols, and puja samagri). This Refund Policy explains when and how refunds are issued.
1. When a Refund Applies
A refund is issued when:
- An order is cancelled before it has been shipped.
- An item is returned successfully under our Return/Replacement Policy and a refund (rather than a replacement) is requested.
- A product is found to be damaged, defective, or significantly different from what was ordered, and it cannot be replaced.
- An order could not be delivered due to reasons attributable to us or our shipping partner.
- A paid service (such as a puja booking or astrology consultation) is cancelled in accordance with its specific cancellation terms shown at the time of booking.
2. Refund Method
Refunds are processed to the original payment method used at checkout (credit/debit card, UPI, net banking, or wallet). For orders paid by Cash on Delivery (COD), refunds are made via bank transfer or UPI to the details provided by the customer, or issued as store credit at the customer’s choice.
3. Refund Timeline
Once a return is received and inspected, or a cancellation/refund request is approved, we will notify you of the outcome. Approved refunds are initiated within 5–7 business days. Depending on your bank or payment provider, it may take an additional 5–10 business days for the amount to reflect in your account.
4. Non-Refundable Items
The following are not eligible for a refund unless received damaged or defective:
- Products that have been energized, consecrated, or ritually used (Prana Pratishtha) at the customer’s request.
- Customized, engraved, or made-to-order items.
- Completed puja bookings, astrology consultations, or other services already rendered.
- Gift cards and promotional/free items.
- Products returned without original packaging, certificates, or accessories.
5. Shipping Charges
Original shipping charges are non-refundable except where the return is due to our error (wrong, damaged, or defective item). Return shipping costs for change-of-mind returns are borne by the customer, as described in our Return/Replacement Policy.
6. Partial Refunds
Partial refunds may be granted for items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error, at our discretion.
7. Cancellations
Product orders can be cancelled free of charge any time before they are shipped, from your account dashboard or by contacting us. Once an order has been shipped, it cannot be cancelled and must instead be handled under our Return/Replacement Policy after delivery. Puja bookings and astrology consultations can be cancelled or rescheduled as per the timelines mentioned at the time of booking.
8. Marketplace Vendors and Astrologers
Astromall features products from multiple vendors, and consultations are delivered by independent astrologers empanelled with us. While refund requests can always be raised through our platform, actual processing may be coordinated with the relevant vendor or astrologer to ensure timely resolution.
9. Contact Us
For any questions about a refund or to raise a request, please write to us at support@aaryawartastroworld.com or call us at +91-9253999085, quoting your order or booking number.